FAQ

Frequently Asked Questions (Trade Portal)

New to the trade portal? See our step-by-step ordering guide.

1. How do I place an order?

Log in to the trade portal.
Add your badge to your cart and enter the quantity.
Add any clasp or finish (magnet, resin, engraving) to your cart as well.
Check out. In Step 5, add your Purchase Order number, your names and any instructions, and attach your files.
Complete checkout.

Each order should relate to one delivery address or site.

2. Do you automatically send a proof?

No. Proofs are only sent when you ask for one.

If you require a proof, type PROOF REQUIRED in the order notes before completing checkout. Orders submitted without this instruction go straight to production using the artwork we have on file.

Need a quote first? Type QUOTE REQUIRED in the order notes.

3. How do I supply names?

Up to 7 names: type them in the order notes at checkout.
More than 7 names: attach a name list in Excel (.xlsx) or CSV format.

Please ensure:

All names and titles are spelled correctly
Formatting is final
No duplicate rows
One site per order

Production will be based exactly on the information submitted.

4. What is your standard turnaround time?

Typical production time is 2–4 working days, plus courier time (usually next business day).

Turnaround begins once:

Your order is submitted
Your files are received
Your proof (if requested) is approved

Urgent orders should be clearly marked and confirmed with our team.

5. Can I amend my order after submitting it?

Orders may only be amended if production has not started.

Please contact us immediately if changes are required.

Once production has started, changes may not be possible and additional charges may apply.

6. Can I combine multiple sites in one order?

Yes. Upload a PO or spreadsheet with delivery details for each site, and we may split it into separate orders so each site’s delivery is accurate and easy to track.

7. What if I make a mistake in the name list?

Badge King does not proofread spelling unless a proof has been requested.

Customers are responsible for ensuring all names, spelling and titles are correct before submission.

8. How are freight charges calculated?

Freight is charged based on:

Delivery location
Parcel size
Courier rates

Freight charges will be applied at checkout or invoiced as per your account terms.

9. Who do I contact for support?

For order enquiries or portal support, please contact us on (09) 836 5211 or sales@badgeking.co.nz.

10. What payment terms apply?

Payment terms are as agreed on your customer account. If no terms have been agreed, payment is due 14 days from the order date.

Portal access may be suspended if accounts fall outside agreed terms.

11. How do I get a trade portal login?

Call us on (09) 836 5211 or email sales@badgeking.co.nz and we’ll set up your login.

12. How do I track an order or see my invoices?

13. How do I reorder?

Go to Hello [your name] › All orders, open a previous order and reorder it in one click.

14. Do prices include GST?

No. All prices on the trade portal exclude GST.

15. Is there a step-by-step guide?

Yes. Our trade portal ordering guide walks through every step with screenshots, including checkout, adding names and logos for custom badges, viewing your orders and reordering.

FAQ